CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Call us at 516-442-7591 or send us an email at ellabelleinc@gmail.com
FAQ
SIZE CHART
BUST: Measure your bust at the fullest part in front.
WAIST: Approx. 17" down from the high point of shoulder, wrap tape measure securely.
HIP: This is measured 8" below your waist. it measures the fullest point of your hip.
What are your delivery options?
We ship via UPS, FedEx, USPS
We will ship same day if you order by 3pm.
Miscellaneous:
We are not responsible for dry cleaning damages.
What is our returns policy?
A. No returns will be accepted without a Return Authorization Number(RA#)
B. If a box is returned to our company for any reason, we can RE-ship the order ONLY with a credit card and the customer's approval. However, there will be additional freight charges on top of the initial freight charges for 'Return to shipper" as well as 'Re-shipment" and handling charges.
C. If you choose not to accept an order that you have already placed, we will restock the merchandise and charge a Re-stocking fee of 25% of the amount of the order, PLUS all of the freight charges and fees before any new orders are accepted.
DAMAGES:
All claims must be made by call to (516)-442-7591 within 3 days from receipt of shipment. A Return Authorization number will be given to you. Please attach the RA# on the box. Upon receipt of the authorization return, we will replace the style as originally ordered. We will refuse a return if not received within 10 days from the date the RA# was issued.
Merchandise that has not been pre-approved and shipped along with the authorized items will not be credited.
THERE WILL BE NO CASH OR CREDIT CARD REFUNDS, ONLY IN-HOUSE CREDIT WILL BE ISSUED.
WE DO NOT PAY FREIGHT COSTS FOR RETURNED MERCHANDISE.
WE DO NOT PROVIDE CALL TAGS.